Questions?

• What does it mean to be an Independent Scentsy Consultant?
  As an Independent Scentsy Consultant, you are an independent business owner authorized to sell Scentsy products for a commission. You have the freedom to control when and where you work your business, and you can increase your commission by selling more products or earning residual income from friends and family you’ve recruited to join your team.
• What makes Scentsy so special?
  The Scentsy family has this indefinable quality — we call it Scentsy Spirit, because how else could we express the passion, encouragement, enthusiasm and drive of 120,000 unique souls coming together to serve a greater purpose? This is why we think Scentsy is the best direct selling company.
• Why do people join Scentsy?
  Most Scentsy Consultants join because they love the products; they stay because they fall in love with the community. From there, the reasons continue to grow — from earning extra income, to the flexibility of working when and where they want, to wanting to earn an upcoming incentive trip.
• How do I join Scentsy and start selling?
  Click “Join My Team” at the top of your Consultant’s Personal Website (PWS), select your Starter Kit and follow the enrollment steps. Please note that you will need a debit or credit card to pay for your Starter Kit.
• How much does it cost to join Scentsy and become a Consultant?
  You only need to pay the current price of the Starter Kit (plus local tax and shipping) to join Scentsy.
• What does the Scentsy Starter Kit include?
  Our traditional Starter Kit includes everything you need to start your Scentsy business: a best-selling warmer, scented wax testers, catalogs, order forms, three months of your own PWS, product samples and more. (Contents may vary.)
• How much is a Scentsy Starter Kit?
  Our traditional Starter Kit is £85 plus local tax and shipping. Or you can host a party and apply your earned product credit toward a Host-Exclusive Starter Kit to become a Scentsy Consultant.
• What are the requirements for joining Scentsy?
  You must be the legal age or age of majority in your country of residence at the time of enrollment. You must also be a legal resident of the country where you want to enroll and have a valid personal identification number (such as a Social Security number or Employee Identification Number). And you must accept the Independent Consultant Agreement (ICA) and purchase a Starter Kit. (North Dakota residents are not required to purchase a Starter Kit to join.)
• What is Scentsy commission?
  Commission is the compensation you earn for your personal sales of Scentsy’s commissionable products. Click here to see Scentsy’s Compensation Plan.
• What is PRV?
  PRV stands for Personal Retail Volume, and it is the global point value of commissionable products you sell and how Consultants are paid commissions. All products are assigned a PRV point value, which is then converted to local currency using a peg rate specific to each country.
• Are there monthly sales requirements for Scentsy Consultants?
  You must generate sales resulting in 200 points or more in PRV in at least one month within any consecutive four-month period. The 200 points in PRV can come from individual customer orders, party orders or online orders made through your PWS.
• How much money can you make as a Scentsy Consultant?
  It’s up to you. As a Scentsy Consultant, the more you work your business, the more you can earn. Click here to see Scentsy’s Compensation Plan. To see what Consultants earned on average, please see the Income Disclosure Statement.
• Do I need to pay for all of my orders with a credit or debit card?
  All payments from Consultants to Scentsy must be made via credit card, debit card or through your Consultant Pay Portal. Scentsy does not accept cash, money orders or checks. However, you are welcome to accept payment from your customers in whatever form you choose. If a customer pays with a check, it must be made out to you as the Consultant.
• How can I sell Scentsy products?
  Scentsy is built off the party plan. You can hold in-home parties, basket parties, open houses or online parties, and you may also take orders through your PWS.
• Do I have to sponsor other Consultants?
  No. However, Consultants who sponsor new team members tend to earn more PRV over time and are about 60% more likely to stay with Scentsy long term!
• I’ve been a Scentsy Consultant before; can I re-join?
  Former Consultants are always encouraged to apply for an account reinstatement. Please note that there’s a minimum waiting period of three months if your account was cancelled for inactivity or six months if your account was cancelled for any other reason. Check out Workstation Lite to see your reinstatement eligibility date. Reinstated Consultants have the option to purchase a Reinstatement Kit to restart their business.
• Is Scentsy a multilevel marketing (MLM) company?
  Scentsy is a party plan company, which is characterized by a social event — typically in a home, in person or online — where independent Consultants promote the products of their choosing within Scentsy’s product lineup. The party plan model gives Consultants the advantage of being able to help multiple customers experience the products at one time.
• What if I have questions or need help?
  We always recommend reaching out to your Sponsor or your team first — they’re such a valuable resource! And the home office provides numerous training opportunities and online tools. Consultant Support is also available from 5 a.m. to 8 p.m. PT Monday through Friday to help you with anything you might need. Call 1-877-855-0617. All of us at Scentsy will be with you every step of the way.
• Do Scentsy Consultants get a discount on products?
  While we don’t offer a traditional discount, Scentsy Consultants are welcome to host their own Scentsy parties and take advantage of our generous Host Rewards to get free and half-price products.